FAQs
How do I determine my size?
J&J sizes are UK sizes, similar to sizes available at high-street shops so we recommend you pick the size which your usually comfortable with.
If you're not sure, we have designed our own size chart which will إن شاء الله help you decide. We also recommend you check our 'Abaya Fit Guide' which gives you an overview regarding the fit.
The Abaya fit Guide and the size chart are both available under the 'Details and Care' section for each product.
If still in doubt regarding your size, please do get in touch and we will further assist.
How long will my order take to arrive?
Orders are dispatched within 24 - 48 hours.
We offer two delivery options:
Standard 2-3 business days £3.50 (free over £85)
Express next business day £4.99
What is your return policy?
Please note we do NOT accept returns.
What if I have received a faulty item?
If, in the rare instance, the item is received faulty we will provide a replacement (depending on stock availability).
Please email us at jjhijabhouse@gmail.com, providing your order number and clear images within 24 hours of receiving your order. We will get back to you with details on how to return the faulty item and replacement details.
Can I exchange an item?
We only accept exchanging a (FULL PRICE) product for a different size (depending on stock availability).
Please email us at jjhijabhouse@gmail.com providing your order number and the preferred size within 48 hours of receiving your order and we will get back to you.
Please ensure that exchanged items are in perfect condition, including their original package and labels. make sure you are not wearing any perfume, makeup or anything which may leave a scent or mark on the item.
Any exchange shipping fees must be paid by the customer, an invoice will be sent to the same account used to place the order.